Exchange & Refund Policy

7-Day Privilege Exchange

Products purchased online or at any ILLIYEEN display center may be exchanged within 7 days of delivery or in-store purchase, provided the garment is in its original unworn condition with all tags, security clips, and original luxury packaging intact.

In-Store & Doorstep Exchange

You may visit any of our official flagship display centers across Dhaka, Chittagong, or Sylhet with your invoice for instant size exchange. Alternatively, contact our Concierge to arrange doorstep pickup and re-delivery.

Refund Procedure

In the rare event of an unfulfilled order or manufacturing defect, refunds will be credited back via the original payment method (bKash, Nagad, Visa, Mastercard) within 5 to 7 working days.